Experienced Customer Service Representative / Inside Sales Account Manager
Lynden Door – Lynden, WA
Full-time | Monday–Friday | 7:30 AM – 4:00 PM | On-site

Join our Customer Service team as a Customer Service and Inside Sales Account Manager, a relationship-driven role that supports both sales growth and customer satisfaction. We are looking for a professional with a strong background in customer service and sales support who can confidently manage customer relationships, navigate complex order processes, and contribute to new business opportunities.

As a key member of the Lynden Door sales team, this position delivers industry-leading customer service while strengthening customer partnerships and supporting profitable growth. The Customer Service and Inside Sales Account Manager works closely with internal departments to ensure orders are processed accurately, efficiently, and with excellence.

This role plays a critical part in maintaining the reputation of Lynden Door by ensuring total customer satisfaction through proactive communication, creative problem-solving, and strong cross-functional collaboration.

What You’ll Do

• Serve as the primary point of contact for a portfolio of customers

• Address customer inquiries and concerns with professionalism and a solution-oriented approach

• Collaborate with purchasing and production teams to ensure orders are fulfilled accurately and efficiently

• Support product shipping logistics and process change orders and credits

• Coordinate the resolution of escalated customer issues

• Communicate order delays and follow up on field issues or product replacements

• Administer sales samples and product literature

• Assist with routine estimating for commercial projects under supervision

• Maintain accurate order documentation and ensure scheduling accuracy

What We’re Looking For

• 8+ years of experience in a professional office environment required

• 5+ years of experience in a sales or sales support role required

• Applicants with people management and project leadership will be given preference

• Strong organizational skills with the ability to manage multiple priorities

• Excellent written and verbal communication skills

• Proven customer service and problem-solving abilities in a B2B setting, including managing customer accounts, expectations, and ongoing relationships.

• Proficiency in Microsoft Office and general office systems

• Spreadsheet skills for estimating, costing, and analysis (preferred)

• Familiarity with the door industry or related manufacturing field (preferred)

• Positive, flexible, and team-oriented mindset

• High level of personal integrity and commitment to continuous learning

Compensation & Benefits

• Wage range starts at $24–$30 per hour DOE, with flexibility for highly qualified candidates..

• Medical, dental, and vision insurance

• Health Savings Account (HSA) with employer contributions

• 401(k) with company profit-sharing (401(k) eligible after 90 days; profit share after 1 calendar year)

• 8 Paid Holidays (eligible after 90 days)

• Paid Time Off (PTO)

• This role offers the opportunity to grow in responsibility and influence over time as you build product knowledge and customer relationships.

Why Work With Us?

Lynden Door is a family-owned company and one of North America’s leading manufacturers of quality interior wood doors. For over 40 years, we’ve been committed to integrity, respect, and excellence in everything we do. Our people are the heart of our success, and we pride ourselves on fostering a supportive, diverse, and growth-focused environment.

Apply today and grow your career with a company that values your contribution.

Note: Must be 18 years of age or older to apply. All job offers are contingent on passing a pre-employment drug test, including marijuana.

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