Inside Sales Account Manager / Customer Service Representative
Lynden Door – Lynden, WA
Full-time | Monday–Friday | 7:30 AM – 4:00 PM | On-site

Join Our Sales & Customer Service Team!
Lynden Door is seeking an experienced and driven Inside Sales Account Manager / Customer Service Representative to deliver exceptional customer service and sales support. This is a great opportunity for someone who is passionate about building customer relationships and enjoys working collaboratively in a fast-paced, professional environment.

About the Role
You will serve as a trusted contact for a dedicated group of customers, ensuring their needs are met with care, accuracy, and professionalism. You’ll help strengthen our customer relationships and support profitable growth by coordinating with various departments to solve problems, manage orders, and provide sales support. This is a full-time, in-office role with consistent weekday hours.

What You’ll Do:
- Serve as a key point of contact for a portfolio of customers.
- Address customer inquiries and concerns with professionalism and a solution-oriented approach.
- Collaborate with purchasing and production teams to fulfill orders accurately and efficiently.
- Support product shipping logistics and process change orders and credits.
- Coordinate resolution of escalated customer issues.
- Manage communication on order delays and follow up on field issues or replacements.
- Administer sales samples and product literature.
- Assist with routine estimating under supervision for commercial projects.
- Maintain accurate order documentation and ensure scheduling accuracy.
- Participate in marketing-related projects and contribute to ongoing process improvements.

What We’re Looking For:
- 3+ years in a professional office environment.
- 2+ years in sales or sales support preferred.
- Strong organizational skills with the ability to manage multiple tasks
- Excellent written and verbal communication skills
- Proven customer service and problem-solving abilities
- Proficiency in Microsoft Office and general office systems
- Spreadsheet skills for estimating, costing, and analysis (preferred)
- Familiarity with the door industry or related field (preferred)
- Positive, flexible, and team-oriented mindset
- High level of personal integrity and commitment to continuous learning

Compensation & Benefits:
- Competitive hourly wage: $22- 29/Hr DOE
- Medical, dental, and vision insurance
- Health Savings Account (HSA) with employer contributions
- 401(k) with company profit-sharing (401k eligible after 90 days; profit share after 1 calendar year)
- 8 Paid Holidays (eligible after 90 days)
- Paid Time Off (PTO) – accrues at 2 weeks/year to start; eligible to use after 90 days.
- Career development and advancement opportunities.

Why Work With Us?
Lynden Door is a family-owned company and one of North America’s leading manufacturers of quality interior wood doors. For over 40 years, we’ve been committed to integrity, respect, and excellence in everything we do. Our people are the heart of our success, and we pride ourselves on fostering a supportive, diverse, and growth-focused environment.

Apply today and grow your career with a company that values your contribution.
Note: Must be 18 years of age or older to apply. All job offers are contingent on passing a pre-employment drug test, including marijuana.

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